Privacy Policy

Information you give us

When you submit an enquiry or booking request through our contact form, we collect:

• Your name
• Your phone number
• Your email address (optional)
• The service you are interested in
• Any details you choose to include in the message field

We only ask for what we need to respond to your enquiry and arrange a service visit. If you contact us by phone, WhatsApp or email instead, we will hold whatever information you choose to share in that conversation.

Information collected automatically

If you consent to analytics cookies, we use Google Analytics to understand how visitors use the site — for example which pages are viewed and how people arrive. This data is aggregated and is not used to identify you personally.

Analytics are disabled by default. No analytics cookies are placed until you accept them, and you can change your choice at any time.

How we use your information

We use the information described above to:

• Respond to your enquiry and confirm a booking
• Arrange and carry out the service you requested
• Keep a service history for the assets we maintain for you
• Contact you about a service that is due, where you have asked us to
• Improve our website and the services we offer

We do not sell your personal data, and we do not use it for advertising profiling.

Who we share it with

We share personal data only where necessary to run the service:

• Our technicians — the details needed to carry out your service visit
• Hosting and infrastructure providers who operate our website and store enquiry records on our behalf
• Google Analytics, where you have consented to analytics cookies
• Authorities or advisers, where we are required to do so by law

If you contact us through WhatsApp, that conversation is also subject to WhatsApp's own privacy policy.

How long we keep it

We keep enquiry and service records for as long as needed to provide the service and maintain a useful service history for your assets, and for any period required by law. If you ask us to delete your data and we have no legal reason to keep it, we will do so.

Your rights

You can ask us to:

• Tell you what personal data we hold about you
• Correct information that is wrong or out of date
• Delete your personal data, where we have no legal reason to keep it
• Stop contacting you about future services

To make any of these requests, email us at servexcare@gmail.com or call +91 97859 80570. We will respond within a reasonable period.

Security

We take reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) across the site and restricted access to enquiry records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to this policy

We may update this policy as our services change. When we do, we will revise the date shown at the top of this page. Please check back occasionally.